![]() ![]() Our only objective is to facilitate our guests with the best medical attention. ![]() It is important to explain that we are fully committed to our guests and to their safety and well-being. We would like to express our appreciation for the time that you have taken to send us your review.First and foremost, we regret to read that your son needed medical attention and we truly hope he is doing better now. Steer clear from this place unless you expect your vacation to have no unforeseen issues. Forget about food allergies, they suck at dealing with them. The concierge promised many things to make our experience better, none of which actually happened. I argued with the hospital to let us go but had to pay $1400 or their security guard wouldn’t let us leave. Come to find out that the resort gets a referral fee from the hospital so it’s a huge scam and the hotel is in on it. The on-site doctor was nice and provided good care, however, she/the resort transferred us to a hospital that will not work with insurance even after assuring us that they would. Also, my son got sick, requiring medical attention. They are extremely inflexible and difficult to deal with when exceptions need to be made. The restaurants are only open at certain times and they will tackle you if you try to take food out of the restaurant. The bad the dining is subpar and everything is a hike. I’ll start with the positive the property is big, clean and there’s quite a bit to do for everyone in your party. We will share your comments with our team of chefs because at Iberostar we know that the well-being of our guests is the reason for our daily work.Likewise ,we are always looking for ways to enhance our service, and your feedback will be an important tool for this process, thank you for sharing it with us.It would be an honour to serve you again in the future, until then we wish you all the best.Sincerely, Daily we strive to take care of our varied menus that combine quality and quantity following high standards. Such pleasant feedback of Iberostar Selection Paraiso Maya Suites is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts.On the other hand, we are saddened to hear that our a la carte restaurants did not live up to your expectations because a passion for gastronomy is one of the strengths of our company. First and foremost, let us express our gratitude for your loyalty and trust towards Iberostar Hotels & Resorts. ![]()
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